About Us

Customer Service

Our Philosophy of Care

nursesAt Danville Care Center we are dedicated to creating a sensitive, nurturing and comfortable home where each client and resident receives personalized care and attention. This philosophy of care is resident-centered and includes:

  • Care for the resident and their families with quality care and support services through a process that meets individualized health care needs and facilitates health and an optimal level of independence and functioning.
  • Recognition and respect of the rights of patients and clients and their families to be involved in decisions regarding their care.
  • Bringing to residents, clients and families a top quality multidisciplinary base of services which may include: registered nurses, physical therapists, occupational therapists, speech pathologists, and medical social worker who will work in collaboration toward developing and implementing the best quality plan of care.
  • Communication with the patient's physician, insurer and all others involved in the coordination of the resident's total health care needs.

Our goal is to cultivate a supportive, caring environment that empowers each resident to achieve and maintain his or her highest level of functioning. We take pride in our resident-centered philosophy and approach to care. The safety and wellbeing of our residents is always our top priority.


  • We smile and say "Hello" to our patients, family members, physicians and coworkers.
  • We try to emotionally connect with everyone in our facility.
  • We treat our patients as we would treat our own family members.
  • We take extra time to reassure and explain our tasks and procedures to our patients.
  • We show empathy and patience towards every person we touch and serve.


  • We are ethical, honest and fair in our relationships and business practices.
  • We will comply with all laws, rules and regulations governing our business.
  • We keep our promises and follow through on commitments.
  • We "do the right thing."

Empowerment with Accountability

  • We allow front line staff to satisfy our customers - without asking permission.
  • We solve problems on the spot.
  • We encourage an atmosphere of inclusion and communication.
  • We allow employees freedom to act and expect them to be accountable for their actions.
  • We encourage others to speak up - their opinion matters.
  • We understand our roles and take responsibility for our actions.


  • We are always looking for new, better and more efficient ways to do our job.
  • We embrace change and welcome new ideas and processes.
  • We develop processes and programs that streamline work and leverage our quality.
  • We are forward thinking but accept failure and learn from our experiences.
  • We think "outside the box" when approaching problems and obstacles.